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Return & Refund Policy
At Cornell Collection, we prioritize hygiene and quality.
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We do not accept returns on used or worn hair.
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Items must be in original condition (unused, uncut, undyed, and unaltered).
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Returns must be requested within 7–14 days of delivery.
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Items that do not meet these conditions will not be accepted.
Shipping Policy
We aim to process and deliver your order as quickly as possible.
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Processing time: 2–5 business days
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Shipping time: 3–7 business days (may vary depending on location/supplier)
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Tracking information will be provided once your order has been shipped.
For updates, you can also follow Cornell Collection on Facebook.
Payment Policy
We offer secure and reliable payment options.
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Accepted payments: major debit/credit cards and Shop Pay
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Billing and shipping information must match for security purposes
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Orders flagged for suspicious activity may be delayed or canceled
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Chargebacks without contacting us first may result in account restrictions
Order Cancellation Policy
Hair Order Cancellation Policy
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Orders can only be canceled within 12 hours of purchase after 12 hours:
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Orders are processed and sent to fulfillment
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Cancellations are not guaranteed